Episode 160 is my interview with Steuart Snooks, Based in Melbourne, Australia, he is an Email and Workplace Productivity Expert.
Steuart works with business owners, senior executives, their EAs and support teams who are overloaded with email and crying out for practical, affordable solutions to the relentless demands of email and the workload it drives.
Steuart has over 25 years’ experience in researching and developing best practices for managing incoming email and workload and restoring email to its rightful place as a powerful tool to facilitate improved workplace and personal productivity.
Steuart has developed a breakthrough method that revolutionises the way Executives and their EAs/PAs manage their inboxes. It aims to elevate the skills and knowledgeof the EA/PA to free up their time, energy, and headspace so they can offer greater support to their Executive who can then focus on the higher-order thinking, strategic focus, andleadership aspects of their role.
Much of this work is done with the EA/PA, minimising the time commitment needed by the Executive.
In the episode Steuart shares:
- the three pillars of his framework and why they are key to your effectiveness
- simple tips to revolutionise your inbox (and your executive's) NOW
- how you can find out more about the tactics that will make managing your executive's inbox and your own email less stressful and time consuming.
Connect with Steuart on LinkedIn
Find out more about Steuart's online courses:
In order to assist with impact you need to be trustworthy, to be that safe pair of hands for your executive. But for you to reach that point you also need to have built and maintained your crediblity.
In Episode 159 of the podcast I share some Stephen M. R. Covey wisdom with you. The four must-do's if you want to be seen as credible. He explored these core elements in his book The Speed of Trust.
I also discuss this article which talks about the idea of "2 percenters" and how small things can be integral to you building credibility and trust.
Make sure to follow me on Instagram so you can get weekly doses of my #MotivationMonday and #WednesdayWisdom words to live by.
The final episode in my little three-part series with tips and strategies to help you lift your effectiveness when it comes to managing your Executive's inbox and crafting emails.
In this final episode of the series I share 3 'mini' tips that will hopefully be of benefit to you.
Upping your email effectiveness builds the partnership between you and your executive. It allows you to earn trust and builds confidence in you as a safe pair of hands.
If you're not following me on Instagram, head on over and find me at
My second hack for upping your effectiveness is about the structure of your emails.
It’s an approach called BLUF which stands for Bottom Line Up Front
A BLUF (bottom line up front) is a framework where the essential information is placed at the beginning of the text, rather than the end. The BLUF framework makes you more credible. You will sound more crisp and confident. That sends a powerful signal that you know your stuff.
Welcome to the first of a three-part series designed to help you be more proactive and effective.
In this episode I share an approach to crafting email subject lines that have more impact.
Effective subject lines clearly communicate the action you expect or want the recipient to take.
It’s effectively cuing the person - saving them time and mental energy as they scan their inbox.
This simple approach uses square brackets that show the abbreviated action or keyword.
Square brackets stand out visually so the cue will be clearer
Implementing this approach requires you to be proactive. Incorporating this approach will require you to discuss with your exec to agreen on the abbreviations are that you’re going to use.
Ursula Kohler understands just how vital an effective EA can be for their manager and their organisation. As the founder and MD of Capital EA, Ursula is a leader and advocate for upskilling and training EAs in Australia so that they can cultivate a "can do" solution focussed attitude.
It was an honour to interview Ursula for the podcast. It is a 'high-water' mark for me as a host to feature someone of Ursula's calibre. Both in terms of what she delivered as an EA herself and in terms of what she delivers as a provider of training, mentoring and coaching to EAs around Australia.
Connect with Ursula and Capital EA here:
Find Ursula on LinkedIn:
And on social media:
Learn more about the Lead EA Network:
- How Ursula identified her strengths early in life
While our emotions have evolved to help us, there are times when our emotional responses no longer serve us for a variety of reasons. Unwanted emotional triggers can range from being a minor nuisance, to in some instances, leading us towards behavior we may later regret.
I like to say we are human beings, not human doings. Assistants are required to give and receive feedback.
Being able to stay 'above the line' in terms of our thinking and behaviour is a key part of being able to Assist With Impact.
Understanding the six triggers that can get in the way of us being able to engage with people in a healthy and productive way is an essential part of knowing yourself.
In this episode I share:
- six emotional triggers that can be at play in our relationships
- how awareness of these triggers can help us avoid an Amygdala Hijack (what happens when emotion takes over and our lizard brain fires up)
- why this self awareness is important
I hope you enjoy the episode.
Connect with me on Instagram or LinkedIn to stay in touch.
Lauren Calvert is a Strategic Business Partner and career EA with over 15 years experience working with CEOs of multi-national and blue chip organisations.
In 2019 Lauren launched The Well-Suited Group - a ‘go to’ agency for businesses and individuals in need of premium administrative support, creating opportunities for women in senior executive support roles seeking more flexibility and partnering with CEO’s and companies who value good support and champion flexibility that works for all.
Listen to this interview to hear Lauren describe her own experience navigating the career spider frame (as I like to call it).
Lauren shares how she developed the combination of project management skills and commercial acumen led to her moving out of the Executive Assistant role and how she intentionally returned to the role of EA because of the opportunity to partner with her business leader to deliver strategic business support.
You can connect with Lauren at The Well Suited Group:
1. The situation/context
2. The gaps we identified and the steps I suggested to help this assistant reset and re energise the relationship and build trust and confidence
3. The five challenges that I present to all assistants who seek out my assistance and why these five challenges are built on intentional communication with your manager
4. Five simple actions you can take RIGHT now if you are looking to assist with impact.
I'm sharing some exciting news in this episode of the podcast that I hope you will be excited about too.
I'd love to hear your thoughts on my news so feel free to email me at email@example.com or send me a message on LinkedIn or Instagram
Episode 150 is the third in my series on the three biggest challenges I hear from Executive Assistants.
In this episode I share my own struggles with this topic and how I strive every day to overcome lack of confidence.
I share three resources to help you continue to make progress with building and maintaining your confidence.
I also celebrate that I've reached the milestone of 150 episodes. How this topic is so close to my heart, so it seems serendipitous (you know I love that word) that in this milestone episode I can reach out to you, my lovely listeners, and give you some ideas for lifting yourself up.
Resource 1 - The Confidence Spiral
My Instagram carousel where I shared how it works:
Blog Post - 5 Ways Emotionally Intelligent People Boost Their Confidence at Work
Book - Year of Yes: How to Dance It Out, Stand in the Sun and Be Your Own Person (Shonda Rimes)
The second episode in my trio of episodes focusing on the top three challenges I hear from Executive Assistants.
This one is all about how to manage priorities.
I share three concepts and approaches to managing the shifting sands that EAs deal with on a continual basis.
Resources discussed in this episode:
Book - Managing Up by Mary Abajay
Blog post -
An Administrative Assistant’s Guide To Coping With Conflicting Priorities
Resources discussed in this episode:
Tim Ferriss Podcast - How to Say “No” Gracefully and Uncommit (#328)
Book - Ury, William. The Power of A Positive No
A solo episode kicking off 2022 with a book recommendation.
- What defines a 'giver', a 'taker' and a 'matcher'
- Why this applies particularly to Executive Assistants
- How I relate to being a failing giver and the cost it takes on me
- How it applies to my word of 2022
- My wish for you, my lovely listener
Watch the TEDx talk where Adam Grant talks about these concepts here:
Read more about the book here: