Part One of my interview with Andrea Clarke, author of Future Fit, How to Stay Relevant and Competitive in the Future of Work.
Find out more about Andrea and her company CareerCEO here:
Download the first chapter of 'Future Fit' and order the book here:
Connect with Andrea here:
A reflection on an instance of what can only be described as male entitlement. Enjoy! Back to normal programming next week with Part 1 of my interview with Andrea Clarke, author of Future Fit and founder of CareerCEO.
This episode is a book review focusing on Chapter 4 of Future Fit by Andrea Clarke. I think this is a must-read for you because I believe that what will allow you to adapt and navigate the change that is going to continue to come at you as Executive Assistants is your 'power skills' or the human skills that Andrea outlines in the book.
Functional competence (the stuff you can get done)and even strategic competence (your awareness of what and why stuff is happening in your team and the broader organisation) are not sufficient for Executive Assistants to be perceived as indispensable to their business leader and employers. It's the soft skill proficiency that's going to help you stand out and stand up.
What I love about Chapter 4, Tapping Into Adaptability is that whilst Andrea lays out all the reasons why we must be able to adapt to change, she also reminds us to be kind to ourselves. Again, this is so aligned with my own advice to the people I coach and train. We are human beings, no human doings and reminding ourselves of
this is a great way to start being kind to ourselves.
Connect with Andrea at https://www.careerceo.com.au/ where you can find out more about her work and buy the book.
In this weeks "Being" episode Liz reflects on a comment that was made by a participant in a workshop she ran last week. The workshop was about equipping you with the words that describe the value you bring to your role as an Office Professional...in other words, your brand attributes. An audience member admitted that she found this challenging because it felt like self-promotion.
In this episode Liz shares why self-promotion is something that you shouldn't fear and getting over your discomfort is vital for reaching a place where you can be given the affirmation that what you do does matter and it is valuable. That affirmation starts with you being able to talk about the value you bring.
In this episode Liz shares the four step approach outlined by Kathi Elster and Katherine Crowley in their brilliant book "Working With You Is Killing Me" to disconnect yourself from the emotions of difficult situations and confrontations. This technique highlights why Emotional Intelligence as a blanket term actually consists of four parts and self awareness and self management are two that are bought into play in this technique and topic.
Resources mentioned in the episode are:
Daniel Goleman, author of Emotional Intelligence
In last week's episode I mentioned Amy Morin and her books on mental strength. This week I'm riffing on an Instagram post where she mentioned five tips for believing that you're good enough and how I've applied these in my own life.
If you want to be the first to know when I'm opening the doors to my first online course to be delivered via Zoom then head on over to this link:
Follow Amy Morin: Instagram https://www.instagram.com/amymorinauthor/
Previous Episodes of mine mentioned in this episode are
I've created a new reading list on the 'resources' page of my website of books that I have read and found incredibly useful.
Go to www.beingindispensable.com/resources to find the list.
I'd love to know what your favourite books for self development are...drop me an email or say hi on Instagram, Facebook, LinkedIn or Twitter!
Receive a 10% discount on the ticket price by entering the code vspeaker10 at checkout
Follow this link to reach the website:
Listen to this episode to get the lowdown on what a SWOT analysis is and how it can be one more tool in your self development kitbag.
Stephen Covey was a huge proponent of self reflection and the simple two by two matrix of a SWOT analysis makes it perfect for getting a handle on your personal Strengths and Weaknesses and the Opportunities and Threats as they currently stand.
In my soon to be released course I will be taking students through a step by step guide to conducting your own personal SWOT. If this sounds like something you'd be interested in exploring and want to 'Know Your Self' then sign up to hear when the course is available to purchase.
A special episode dedicated to Kelly Exeter. If you would like to read Anthony Exeter's six rules of life go to this link:
Kelly has subsequently expanded on the original six and written this blog post also:
Kiss your loved ones and tell them you love them.
The day to day reality for Executive Assistants is that they are required to get stuff done with no formal authority to give them clout with the people that they need to engage in order to get that stuff done. Influencing without authority is what this is called.
In this episode Liz outlines the six principles of influence that Dr. Robert Cialdini outlined in his ground breaking book Influence: The Psychology of Persuasion. Understanding how to adapt all or some of these principles is something that Knowing Assistants invest the time to do.
You may never read this book cover to cover but understanding what he means by each of them can help you think about the way you can influence people to move them in the direction you want them to go.
I hope this episode is helpful.
A short and sweet episode this week recounting my experience at a coffee meeting yesterday to give you some insight into what it's like trying to look professional whilst doing a fair imitation of the melting Wicked Witch of the West "I'm melting"!
This weeks Being Indispensable episode is a tutorial on how to create a shadow organizational diagram as outlined by Jo Miller, an executive coach and trainer based in the USA.
Executive Assistants who invest the time to improve their awareness and appreciation of the apparent and hidden power dynamics that operate within their organisation will be able to show up more effectively because of this strategic awareness. Knowledge is the first step to developing a plan for how to manage and cultivate relationships that help you get things done.
Find out more about Jo and BeLeaderly here:
Look I made a rhyme...'getting up to speed in 2019'.
Today's episode is a long time coming. I've been on a hiatus from the podcast due to family 'stuff'. I'm excited to be back though and hope at least some listeners have hung around long enough to see this episode drop into their podcatcher!
Yes, it might be February but in our house January was all about being present and available over the school holidays so although my happy new year might be a bit late the sentiment is still there. HAPPY NEW YEAR to you and yours and I hope the coming year brings you many good things personally and professionally.
In this episode I share what I've been up to on the family front that's got in the way of podcasting and I share my plans for a content rich 2019 for my wonderful community of listeners.
Thanks for putting me in your ears and I look forward to providing you with insight and information during 2019.
In this episode Liz takes you through a play by play from one of her recent coaching engagements. In this situation the Executive Assistant was literally days away from resigning from her role. The communication with her manager was in such a bad state and her morale was so low that she felt quite hopeless.
As a result of implementing the advice Liz gave her in their coaching sessions she was able to turn around the situation and establish a new framework for communication that has allowed the relationship to go from strength to strength.
The downside of coaching Executive Assistants is that the situations and circumstances are highly confidential so unfortunately the particular assistant cannot participate in this interview. However, you can rest assured that every step outlined in this episode occurred and the results are as reported. Outstanding for the EA and for the manager.
A check in episode sharing how 2018 is tracking for Liz on the family front. Hope your 2018 is going swimmingly!
Melba Duncan says the value of an EA or Administrative Assistant is managing things your boss doesn't even know you're doing. But if they don't know you're doing these things then how can you be valued for them and how can you be paid and promoted for doing them. My advice is to get clear on what those things are, those things that make up the part of your iceberg that is below the surface and use this knowledge to create your brand value statement and build out your case for making sure you get that next pay rise!
To register your interest in my upcoming Indispensable You online course, visit http://bit.ly/indispensableme
A 'road rambling' episode ruminating on how much it means to have the support of listeners like Susan J and how I thank the universe that starting my podcast has meant meeting people like her.
I share the lesson from overcoming inferiority and reaching out to Lucy Brazier has brought such unexpected generosity and how excited I am to be attending this weekends Executive Secretary Live in Sydney.
Finally I share an anecdote that demonstrates that by treating others as you would like to be treated can mean good things happen for you...don't give up on the universe, good karma still flows:)
Being Indispensable is celebrating its two year anniversary and to help plan ahead I've created a listener survey. If you could spare a few minutes I'd love to have you complete it.
Executive Secretary LIVE is coming to Sydney for the first time in July and I've negotiated a 10% discount off the conference price for listeners of Being Indispensable. Get all the details and use the code INDISPENSABLE18 to claim your discount
Finally, I'm working on my first online course and if you'd like to be the first to know when it launches make sure to register your details via this link
Thanks for being an important part of my journey in the last two years!
Today's episode is sharing two tips from a recent keynote presentation I did in Sydney for Office Professionals Day.
Firstly, how thinking like a Sales Person can help you shift your minset...
- It’s not their responsibility to buy, it’s your responsibility to sell
- You may not want to sell but you that’s what you’re doing
- You need to to sell your ideas, your requests, your issues, yourself!
How if you can adopt this mindset and channel your inner sales person you will be more effective
My advice is to sell what you can sell, make peace with what you can’t
Secondly, try saying YES in order to say no!
Your sole purpose is to support your manager or managers. Sometimes they will come to your desk when you are busy handling something already assigned and it’s easy to feel you are being interrupted. Yes. You are. But that is your job.
Never underestimate the power of “yes” in your thoughts, attitudes and the first word you speak to others.
Helps you be perceived as a positive, can-do person.
Tip = when someone approaches and interrupts you internally smile and think “yes”. The internal “yes” changes our thought patterns, attitudes, ‘tell’ facial expressions and posture.
It’s an old sales technique - never respond with a ‘no’. Instead if something is asked of you say something like “Let’s discuss what I can do” or “Yes, I would love to do that. Here’s what I can do”.
Super excited to announce that I have a book coming out later this year. Yes, I will be able to officially call myself an author!!!
With a working title 'Getting Home From Breast Cancerville (is the hardest bit)' my book is about the complexity and uncertainty of recovering from treatment and accepting that life will never be as it was before Breast Cancer.
In writing my own story I have tried to convey the way everyone thinks that when your treatment ends, the worst is behind you. The truth is, the hardest bit is yet to come. If you have Breast Cancer, I have tried to show you what you need to be prepared for once your treatment ends. If you're supporting a friend with Breast Cancer, I try to show you where they will need your greatest support.
If you would like to stay updated on the release date and where to buy it, I've created a link for you to sign up to the mailing list.
Click here http://eepurl.com/ds2Z85
It's a book that's taken me four years to write because there's been times where delving into the material has been just too hard. But it's done! My manuscript is now finished and with an editor to whip it into shape. I know there will be more work but it's on it's way to publication.
This week’s episode is my five starter tips for approaching the topic of Managing Up.
Managing Up can also be described as managing by influence. It’s a topic that goes right to the heart of what it means to be effective as an Exec Assistant and it’s one of the biggest challenges that assistants grapple with when they’re building a relationship with their manager.
It begins with coming at your manager with a sense of curiosity. I love the quote
“Seek first to understand”, it’s the heading of Chapter Five in Stephen Covey’s book “The Seven Habits Of Highly Effective People”
The better you understand your manager, the easier your life will be, and the more successful you will be
Tip #1 - Understand their priorities
Tip #2 - Keep these priorities front of mind and link back to them when you’re communicating with them
Tip #3 - Be genuinely committed to helping your boss be the best version of themselves
Tip #4 - Take things away from them that make sense
Tip #5 - Pick your moment
#48 ‘How to interview your boss to clarify expectations and perceptions’
Read my LinkedIn article on asking better questions https://www.linkedin.com/pulse/five-ways-ask-better-questions-liz-van-vliet/
If you are Sydney based I’d love to see you at the AIOP event celebrating Office Professionals Day on May 4th.
If you are listening from elsewhere in the world I’m also speaking on the topic of Managing Up as part of the Practically Perfect PA Virtual Summit 2018. Information available here.
Continuing on the theme of 'being' in this episode Liz shares how in pursuit of her 2018 word 'Strengthen' she has engaged a personal trainer and has noticed her internal flight reflex kicking in!
Instead of coming down hard on herself, Liz shares how being kind to yourself is the order of the day. Progress over perfection people, that's what we want to focus on!
In this episode Liz outlines techniques that she teaches in her workshops that focus on taking a step by step approach to preparing for and engaging in difficult conversations.
A bonus download is available here.
The first episode about the 'being' part of Being Indispensable for 2018. Recorded on one of my walks it's all about how I've turned a corner in the injury department and am on the road to more strength and stamina after a challenging year on the health front in 2017.