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Assist With Impact

A podcast for assistants and administrative professionals. If you're ready to be more impactful and show up as a Linchpin Assistant then this is a must-listen podcast. Join your host Liz Van Vliet and learn practical tips, strategies and insights that will help you move beyond being simply an order-taker.
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Now displaying: January, 2017
Jan 30, 2017

As Founder and Managing Director of leading boutique office support recruitment company EST10, Roxanne Calder brings a fresh approach to the table. Roxanne established EST10 in 2010 and from the launch of the company has sought to differentiate EST10 from other recruiters through the way they engage with employers and candidates with integrity and demonstrating through their actions passion and a commitment to finding the very best talent. In fact over 80% of EST10s business comes from referrals and repeat business.

I was keen to interview Roxanne because I admire the way EST10 puts their money where their mouth is in the way they support the EA profession through their marketing activities including an annual EA of the year award and their sponsorship of development opportunities for EAs such as the EA Leadership Forum. In addition, EST10 sponsors opportunities for EAs to network and share their experiences at round table events and other organised events.

The key takeaways from my discussion with Roxanne include:

  • To become a sought after EA you must possess a high degree of EQ or Emotional Intelligence
  • EA’s at the top of their game demonstrate self control,
  • Their Executives value their trustworthiness and they are seen to have high standards of honesty and integrity.
  • EA’s must take responsibility for their own performance, being willing to ask ‘what can I improve on’ and being self-directed when it comes to their own development.
  • Motivation, empathy and social skills are the other key qualities that define a high level of EQ and these are also vital for an EA that seeks to develop a lasting career in the C-suite.
  • The time that can be saved if the recruitment process involves a conversation, however brief with the Executive. Roxanne sees this as invaluable to ensuring not just that the EA is a good match for the Executive but that the Executive is a good match for the EA. HR is obviously integral to the process but having the Executive engaged early on is going to only enhance the hiring process.

I love the fact that Roxanne herself is a successful female entrepreneur and we need to hear more of these stories. EST10 is over six years old and Roxanne herself has had an amazing career, starting out with a Bachelor of Arts, honing her skills in the recruitment industry and creating value now not just through her companies recruitment activities but as a business owner, employing women and developing women in business. She is a very capable and talented businesswomen and I was delighted that she agreed to be interviewed. 

https://www.est10.com.au/

https://www.facebook.com/EST10/?fref=ts

https://www.instagram.com/est10recruitment/

https://au.linkedin.com/in/roxannecalder

Jan 23, 2017

Task Management is a fundamental job role of Executive Assistants. Developing and maintaining a well managed 'to-do' list where it is easy to identify the priority of tasks and the stakeholders involved in their execution is something an indispensable assistant needs to resolve. 

In this solo episode Liz discusses the importance of task management, how a notebook and pen will continue to remain an EA's go-to tools and how tools such as Trello (based on the Japanese Kanban board approach) can be a great way to automate your task management to drive accountability, communication and collaboration with stakeholders and team members.

The recent announcement that Atlassian is acquiring Trello is discussed as are a number of alternative tools such as Wunderlist, Asana and Todoist.

 

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