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Assist With Impact

A podcast for assistants and administrative professionals. If you're ready to be more impactful and show up as a Linchpin Assistant then this is a must-listen podcast. Join your host Liz Van Vliet and learn practical tips, strategies and insights that will help you move beyond being simply an order-taker.
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May 8, 2019

In this episode Liz shares the four step approach outlined by Kathi Elster and Katherine Crowley in their brilliant book "Working With You Is Killing Me" to disconnect yourself from the emotions of difficult situations and confrontations. This technique highlights why Emotional Intelligence as a blanket term actually consists of four parts and self awareness and self management are two that are bought into play in this technique and topic.

Resources mentioned in the episode are:

https://hbr.org/2017/12/how-to-control-your-emotions-during-a-difficult-conversation

Daniel Goleman, author of Emotional Intelligence

 

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